Social Protection Microlearning

Have you ever wondered why some households receive benefits while others don’t? Does it sound familiar that social protection is just for the poor or only affordable in wealthy countries? Have you heard someone question whether unemployment insurance discourages work or if benefits are misused?

The Social Protection Microlearning offers personalized, mobile-based learning journeys designed to help you navigate these questions and fuel your curiosity through an enhanced experience supported by AI and delivered via WhatsApp – accessible anytime, anywhere, right at your fingertips on your phone!

Join the conversation, exploring thought-provoking and engaging microcontent, supported by an AI-powered chatbot, to reflect on how social protection systems truly empower individuals, build inclusive societies, and drive economic resilience.

How does it work?

Before you embark on an engaging learning journey through WhatsApp, where you will be offered microcontent to explore and have an AI chatbot to guide you, here are a few tips:

Join via WhatsApp

• Access the microlearning by clicking the provided link or scanning the QR code (above). To start the conversation, please write “hello” or any other word/emoji in the chat.
• The first cohort will be able to join the Microlearning any time from 29 January to 30 April 2025. Make sure you are among the first ones to join!

Automatic language detection

• The chat will detect your preferred language—English or Portuguese—based on your phone number’s country code, ensuring a smooth and personalized experience.

Personalized introduction

• After reviewing the terms and conditions, you will be asked for basic information, such as your name, to personalize your learning experience.

First “pill”

Once setup is complete, your learning journey begins with the first “pill”:

• A short video introducing a common misconception or challenge about social protection.
• A podcast conversation further unpacking the microcontent with research-backed examples and insights, providing additional food for thought.
• An interactive activity, such as answering a question or exploring a scenario, after which you will be receiving feedback based on your input.

Flexibility and AI-guided experience​​​​​​​

After completing a “pill”, you can:

• Move on to the next pill.
• Review the content of the current pill.
• Interact with an AI chatbot to request guidance or explore further questions related to social protection. The chatbot will provide you with orientations and enhance your experience with further interactions. You can ask as many questions as you wish; interactions are unlimited. Bear in mind, though, the limitations of the responses that can be provided via WhatsApp and the fact that human touch is needed if your questions get tricky.

Exit anytime

• Should you wish to close the interaction, ending the session, and come back to it when it’s a better moment for you, please use “goodbye” (in English) or “adeus” (in Portuguese). We will know you would like to come back and will save your progress so that you can resume where you left off.
• In case you would like to permanently exit the chat and erase your history, simply type “erasemydata.” Please note that by using this option, you will not be able to come back to the chat, and all the interactions you had with the chatbot will be permanently deleted.

Enjoy your microlearning!